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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Filomena Lombardi

Filomena Lombardi

February 11, 2026

5  out of  5
rating by Filomena Lombardi
"Great office!"
We responded:
"Filomena, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Maritza Davila

January 29, 2026

5  out of  5
rating by Maritza Davila
"Highly recommend Shalisse and her agency. Shalisse takes the time to not only help with your auto, but also life and investments. She is very smart and great at explaining and teaching it to her clients."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent Shalisse Cerven’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! "
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Rick Fries

January 27, 2026

5  out of  5
rating by Rick Fries
"Great Insurance Agency. And Megan is a Rockstar! Great service & follow up. Thank you!"
We responded:
"Rick, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Shalisse Cerven’s Team here in our Naples office. "
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Bill Dunnuck

January 22, 2026

5  out of  5
rating by Bill Dunnuck
"After a horrible experience with my previous carrier, I found State Farm in East Naples a very short distance from my home. Ariana did a great job insuring my car in very little time. I have also switched my second car to State Farm. I can’t say enough good things about my experience. Nice to have such great service so close by. Thank you Ariana.
Bill Dunnuck."
We responded:
"Bill, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Mike Crane

January 21, 2026

5  out of  5
rating by Mike Crane
"Me and son worked with Megan Dixon and she was great and very helpful in getting my sons new car insured and gave us great advice ! Insurance is very confusing but she took her time and explained everything to us! I highly recommend State Farm and Megan Dixon!"
We responded:
"Thank you Mike! We are very grateful to provide you with insurance that fits your needs. Please call us if we can help with anything further. "
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Amy Garrett

January 15, 2026

5  out of  5
rating by Amy Garrett
"Ariana was an absolute pleasure to work with for our boat insurance. Responded promptly and never left me hanging. I appreciate her help so much!"
We responded:
"Thank you for the 5-star review, Amy! Here on State Farm Agent Shalisse Cerven’s Team, we are proud to serve our community and appreciate your recognition. "
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Timothy Mcginness

January 8, 2026

5  out of  5
rating by Timothy Mcginness
"Megan was very helpful and was able to save me money on all my insurance."
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Daniel Porter

December 19, 2025

5  out of  5
rating by Daniel Porter
"Shalisse was very helpful. Found the right product and was very straightforward explaining the benefits and the differences from my previous policy. I would highly recommend having a conversation with her regarding your insurance."
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Bill Lambert

December 16, 2025

5  out of  5
rating by Bill Lambert
"We have a condo, cars and a boat with State Farm. Quick, reliable and friendly service. Thanks Megan!"
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Mike Esposito

December 13, 2025

5  out of  5
rating by Mike Esposito
"Megan was amazing . Best agent I have dealt w in quite some time."
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Craig Daily

December 10, 2025

5  out of  5
rating by Craig Daily
"Changing our primary residence to Florida required us to transfer our State Farm auto insurance, and Megan made the entire process seamless. She was professional, courteous, efficient, and genuinely friendly throughout. Her insurance knowledge, and especially her understanding of the differences between Illinois and Florida policies, gave us confidence and made the transition incredibly easy. We truly appreciate her help and exceptional service!"
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Jeff Prall

November 25, 2025

5  out of  5
rating by Jeff Prall
"Megan was very responsive from yesterdays online inquire to assistance with getting proper Auto insurance to compare with existing policy under progressive insurance. Thank you Megan for your attention to detail and knowledge of auto insurance with State Farm"
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Brad Besonen

November 21, 2025

5  out of  5
rating by Brad Besonen
"Very Helpful and easy to work with!! would recommend to everyone"
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Jivenson Joseph

November 6, 2025

5  out of  5
rating by Jivenson Joseph
"Best customer service !"
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Cathy Webster

November 5, 2025

5  out of  5
rating by Cathy Webster
"Megan was great to work with and I saved over $1400 a year on my automobile insurance."
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Guy St.Georges

October 16, 2025

5  out of  5
rating by Guy St.Georges
"Excellent service. Stephanie is great and very helpful!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Carl Valeri

October 8, 2025

5  out of  5
rating by Carl Valeri
"Extremely helpful and competent!!!!!"
We responded:
"Your positive experience is what drives us to do better every day. Thank you for your kind words and for being a valued customer."
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Randy Gowan

September 4, 2025

5  out of  5
rating by Randy Gowan
"Megan is very knowledgeable and is super easy to work with. She is fun and upbeat and makes every connection I have with her enjoyable."
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Jena Skubin

September 3, 2025

5  out of  5
rating by Jena Skubin
"Ulysses Perez, who is a Customer Service Rep. is always so helpful and returns emails and calls with being prompt and attentive. Also everyone else at this office has been very helpful. Thank you Ulysses!!!"
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Kim Hoa Bui

August 25, 2025

5  out of  5
rating by Kim Hoa Bui
"Feel confident to work with Shalisse Cerven and her team, especially Zachary Eaton is knowledgeable and very helpful.
Thank you!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience working with Ulysses and our team. We appreciate your trust in us and look forward to assisting you again in the future. "
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Glenn Montgomery

August 21, 2025

5  out of  5
rating by Glenn Montgomery
"Meagan was a pleasure to work with and she truly cares about her clients"
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Steve Traynoff

August 18, 2025

5  out of  5
rating by Steve Traynoff
"Megan was truly the BEST !!! thanks for the great customer service!"
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Reanna Rieman

July 31, 2025

5  out of  5
rating by Reanna Rieman
"Megan is fantastic and was able to find ways to save us money!"
We responded:
"Hi Reanna! Thank you so much for leaving us such positive feedback. Your kind words about Megan mean more than you know. Thank you for being part of our State Farm Family! "
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Jeanpierre Dave

July 28, 2025

5  out of  5
rating by Jeanpierre Dave
"Good"
We responded:
"Thank you so much for the ⭐⭐⭐⭐⭐ Jeanpierre!"
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Anita Rakoski

July 24, 2025

5  out of  5
rating by Anita Rakoski
"Great service, Megan went the extra mile to help me and for that I'm so grateful, for all your insurance needs, check her out you won't be disappointed."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Megan went the extra mile to assist you. Your recommendation means a lot to us, and we're always here to help with any insurance needs. We appreciate your support!"